Emergency service
Out of Gas, No Heat, or You Smell Gas
This page lists our after-hours number. Call 4-T Propane on (512) 525-6119 and tell us what is happening.
The number
Call (512) 525-6119
That is the after-hours line. During the day you can call the office on (830) 220-9240 instead, and you reach the same team either way. We operate three locations, so whoever answers already knows the roads between us and your tank.
Buchanan Dam
Our head office, on Highway 29 just east of the dam. Trucks load here for Lake Buchanan, Kingsland, Burnet and Bertram.
Marble Falls
The RM 1431 location. It covers the Highway 281 corridor, Lake LBJ, and south toward Lake Travis, Leander and Cedar Park.
Llano Bulk Plant
Our bulk plant supplies Llano County and the towns north and west of the Llano River, so help starts close to customers in that area.
Worth a call
Call Us If Any of This Is Going On
You are not bothering anyone. These are the calls we expect after hours, and we would much rather hear about them while they are still small.
You Smell Gas
Propane has an odorant added on purpose, often described as rotten eggs or a skunk. If you smell it, get everyone outside first and call from outside.
You Have Run Out
The gauge reads zero and nothing is lighting. Do not wait for Monday. A tank that runs dry in February is exactly what the after-hours line is for.
You Have No Heat
There is gas in the tank and the heat still will not come on. Call the same evening, particularly if an elderly person or an infant is in the home.
Your Tank Is Damaged
A vehicle struck it, a limb fell on it, or floodwater rose around it. Call us and we will come and inspect it before you use it again, to be safe.
Not urgent
These Can Wait for Business Hours
Not everything needs the after-hours line. For these, call the office on (830) 220-9240 during business hours and we will take care of it then.
Booking a Delivery
A top-up, a will-call fill, or a move to automatic delivery so you no longer have to monitor the tank. The office schedules all of it for you.
A Billing Question
An invoice, a payment, anything to do with the account. Those are answered during the day by a team member who can see your account details.
Setting a New Tank
A first tank, a larger tank, or relocating one that is in the wrong spot. That is a visit we schedule in advance, not an emergency callout.
A Gas Check Visit
Installing a heater, range or water heater, or booking the free gas check and pressure test we run whenever a technician is on site for you.
The smell
What Propane Smells Like
Propane has no smell of its own. An odorant is added so you can tell when it is escaping, and most people describe the smell as rotten eggs, a skunk, or a dead animal. That is the purpose of the odorant, so trust it.
Common questions
Emergency Service Questions
Which Number Do I Call After Hours?
(512) 525-6119. Use it when the office is closed. During the day, (830) 220-9240 reaches the office and is usually the faster route.
Do I Have to Be a 4-T Propane Customer to Call?
Call anyway. We will tell you directly whether we can help, and if we cannot, who can.
Is There a Charge for an After-Hours Call?
Ask when you call. We will tell you what applies before anyone is dispatched.
How Quickly Will Someone Reach Me?
It depends on the weather, the roads and how many calls are ahead of yours. Whoever answers will give you a realistic estimate of when to expect us.
Do You Deliver on Holidays and in Bad Weather?
Yes. We have delivered on holidays and continued operating through ice storms, and the team answering the phone knows which roads are affected.
Not With Us Yet?
If you are reading this late at night and are not yet our customer, call anyway and we will tell you directly whether we can help tonight. You can set up an account during business hours.