Resources
Propane Questions We Are Asked Most Often
Find clear answers about deliveries, propane tanks, and cylinder refills throughout the Highland Lakes region. If you cannot find what you are looking for, please call 4-T Propane and speak with our team.
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Our Most Common Propane Questions
Most calls begin with one of these questions, so we have listed them first.
Automatic Delivery or Will-Call
Choose the delivery style that fits your lifestyle. Automatic delivery means our team tracks your fuel usage and refills your tank before it gets low. With will-call, you simply check your own gauge and call our office when you are ready for a fill. Most lake houses and seasonal homes prefer automatic delivery so the tank stays supplied all winter without anyone needing to visit the property to read the gauge.
Reading the Gauge on Your Tank
When you lift the tank lid, the dial you see measures your fuel as a percentage rather than total gallons. Do not be surprised if a full tank reads around 80 percent instead of 100 percent. This is a standard safety measure because the remaining empty space allows the liquid propane to expand as it warms. To ensure you stay ahead of your next fill, call us when your gauge hits 30 percent.
Propane Tank Refills While You Wait
Our propane refill center is open to everyone, and you do not need a bulk delivery account to use it. Bring us your grill cylinders, RV tanks, or commercial work cylinders, and our team will fill them while you wait. If your cylinder has expired, we can recertify it on site during the same visit so you can skip the extra trip.
Questions
Delivery, Tanks and Refills
Do I Have to Be Home for a Delivery?
No, you do not need to be home for delivery. However, our driver does need a clear path to reach the tank with the truck and hose, so please ensure your gate is unlocked or that you have provided our office with the access code. If an obstacle ever prevents us from making a delivery, we will reach out to you by phone right away.
Can I Buy My Tank, or Do You Lease Them?
Yes, we sell and lease propane tanks to fit your specific needs. Choosing the right path depends on your long-term plans for the property and your total household gas usage, which is why our team walks through the math with you directly over the phone to find your best option.
Do You Set and Test New Tanks?
Yes. Every setup starts with a free site visit from our team. Once that is complete, we handle everything else, including sizing the tank, setting it, running a pressure test and gas check, and showing you where your shutoff is.
Will You Fill a Tank I Already Own?
Give our office a call to share a few details about your tank, such as its rough age and size. Our team will let you know what steps or safety checks it might need before our truck arrives, ensuring a smooth first delivery with no surprises.
Do You Recertify Cylinders?
Yes. Cylinders carry a stamped collar date and will eventually expire. Bring yours straight to our propane refill center and we can recertify it on the spot instead of sending you to another provider.
Do You Deliver to a Business or a Ranch?
Yes, we handle it all. We provide dependable bulk delivery for ranches, home builders, restaurants, and commercial fleets. To make things simple, we can consolidate your home, ranch, and workshop onto one commercial account, giving you a single point of contact for all your properties.
Can You Work on My Propane Appliances?
Give our office a call to talk through your appliance needs. If you have a piece of equipment and aren't sure if it can run on propane, tell us about the model and setup so our team can guide you directly.
How Do I Pay and Check My Account?
Take control of your fuel service with your online account. Available in your browser or as a mobile app for iPhone and Android, it lets you check your fuel account and securely pay your bill whenever it is convenient for you, day or night.
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Hours, Pricing and Scheduling
Delivery and scheduling logistics vary based on your specific location and the season. Reach out to our office and our team will gladly look up your address to confirm today's current details.
What Are Your Hours?
Give our office a quick call to confirm our current hours before you head out. We want to make sure someone is ready to help you the moment you arrive so you do not waste a trip.
Is There a Minimum Order, and What Does Propane Cost?
Prices shift with the market, so we quote current rates by phone. Call our office to get today's price and check our minimum delivery order.
How Soon Can You Come to My Property?
Scheduling varies based on your specific property location and the type of service you need. Reach out to our office directly, and we will look at our schedule to give you a firm date you can easily plan around.
Do You Offer Veteran and Senior Discounts?
Yes, absolutely, and we encourage you to bring it up during your first call. Because terms are tailored to fit individual accounts and usage, our office will walk through the exact details that apply to your property.
Still Have a Question?
Give our office a call to talk with a local team member who knows your neighborhood. If we don't have the answer to your question right on hand, we will find it and call you back as soon as possible.